We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
1- Make sure you return your products in their original packaging within 14 days of delivery. Double-check that you've included the original invoice, as well as all the accessories,your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
2- Products that have already been assembled, unless the I Best team determines that there is a manufacturing defect. We reserve the right to check for defects and will repair or replace the defective products at our discretion.
3- Products you wish to exchange for a different colour or size. (We currently do not offer an exchange service which means that you will need to return the product first and purchase what you wish instead),
Please ensure you cancel your order at least 24 hours before delivery time. The crew can take 3-5 business days to collect your returns.
You will receive a refund if the item has a manufacturing defect. If you've paid by Credit or Debit Card, your refund will be credited back to your card or account within 4-15 days, depending on your bank.
If you've paid by Cash on Delivery you can opt to receive your refund as a bank transfer or Return Voucher. If you prefer a bank transfer, please call Customer Support on +971507151677 to raise a return request. It may then take up to 14 business days to deposit the amount in your account. To get a Return Voucher, raise your return request online or call Customer Support.
To start a return, you can contact us at Sales@ibestfze.com. Please note that returns will need to be sent to the following address:
8JJH+3HG - Al Sajaa Industrial - Sharjah United Arab Emirates
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not the United Arab Emirates, shipping your goods takes longer than expected.
You can always contact us for any return questions at Sales@ibestfze.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may
evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the newitem.As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If you've paid by Credit or Debit Card, your refund will be credited back to your card or account within 4-15 days, depending on your bank.
